299pet's Privacy Policy – Your data is safe with us

1 Introduction

299pet (referred to as "we", "us", or "the platform") provides a trusted online gaming service for players in Bangladesh. When you use our website or app, certain personal information is naturally shared with us.

This privacy policy explains what information we collect, how we use it, who it may be shared with, and how you can control your own data. By using any 299pet service, you are deemed to have agreed to this privacy policy.

We believe your digital security means more than just password protection — it means ensuring your information is never misused. That is why 299pet only collects what is truly necessary.

2 What information Collected

299pet collects various types of information. Details are provided below:

Data Type	Example	Why it is needed
Identity Information	Full name, date of birth, national ID	Age Verification & KYC Process
Contact Information	Mobile number, email address	Account communication and security OTP
Financial information	Mobile Banking/Nagad number, bank account details	Deposit & Withdrawal Processing
Technical Information	IP address, device type, browser	Security & Fraud Prevention
Gaming activity	Game history, bet amounts, wins and losses	Responsible Gaming Monitoring
Usage Pattern	Login time, session data, preferred games	Service Improvement & Personalisation

3 How information is Is Collected

299pet collects information through the following methods:

• Provided Directly: Information you provide directly when registering, completing KYC verification, or contacting support.
• Automatic Collection: When you use our site, cookies and tracking technologies automatically collect certain information.
• From third parties: Certain information may be received from payment gateway or KYC verification partners.
• From gaming activity: Transaction and gaming history are naturally generated as you play on the platform.

4 Of data Usage

299pet uses your information only for specific, legitimate purposes. Here is how we use it:

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To support responsible gaming and monitor for at-risk behaviour.
• To resolve technical issues and provide support.
• To comply with legal or regulatory obligations.
• To personalize your gaming experience based on your preferences.
• To inform you about relevant offers and bonuses (with your consent).

299pet never sells your information to third-party advertisers or uses it for marketing purposes without your consent.

5 Data Sharing Policy

We respect your privacy. Your information may only be shared in the limited circumstances below, and only to the extent necessary:

• Payment partners: To process transactions with Mobile Banking, Nagad, Rocket, or your bank.
• KYC verification services: With accredited verification partners to confirm age and identity.
• Game providers: Limited information shared with game developers to ensure your gaming experience.
• Legal authorities: Mandatory disclosure to support investigations under court order or government directive.
• Security consultants: In partnership with trusted technology partners to ensure cybersecurity.

Outside the cases above, 299pet does not share your personal information with anyone. All partners are bound by contract to uphold our privacy standards.

6 Security Measures

To keep your information secure, 299pet uses industry-leading security technology. Our security framework is as follows:

• 256-bit SSL Encryption: All data transfers between you and our servers are fully encrypted.
• Two-factor authentication (2FA): An additional OTP-based security layer applied at login.
• Firewall & DDoS protection: To protect the platform against cyberattacks.
• Regular security audits: Regular security audits conducted by independent third-party experts.
• Limited Access: Only authorized personnel can access data, and only to the extent necessary.
• Automated Suspicious Activity Detection: Instant alerts for unusual logins or transactions.

Please note — no method of transmission over the internet is 100% secure. We recommend updating your account password regularly and never sharing it with anyone.

7 Cookies Policy

The 299pet website and app use cookies. Cookies are small data files stored on your device that help the website remember your preferences.

• Essential cookies: Essential for maintaining login sessions and basic platform functionality.
• Functional cookies: To remember your language preference, favorite games, and similar settings.
• Analytics cookies: To understand website performance and usage patterns.
• Security cookies: To help detect and prevent fraud.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

8 Your Rights

As a 299pet member, you have several important rights regarding your own information:

• Right to access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to deletion: You may request deletion of your data after account closure, provided there are no legal retention obligations.
• Right to restrict processing: You may request to restrict the use of your data under certain circumstances.
• Marketing opt-out: You may opt out of promotional communications at any time.
• Data portability: You may request specific data in a structured, portable format.

To exercise any of these rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

9 Information Retention Period

299pet does not retain your information longer than necessary. The general policy is:

• Data for active accounts is retained for the duration of the account.
• After account closure, financial transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained for a specified period in accordance with regulatory requirements.
• Gaming logs and technical data are typically deleted after 12 months.
• After withdrawal of marketing consent, the relevant data will be deactivated within 90 days.

10 Children's Privacy

299pet strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

If we are informed or become aware that a minor has created an account, that account will be closed immediately and all associated data securely deleted. If a parent or guardian suspects their child is using our platform, please contact our support team right away.

11 Policy Changes

299pet may update this Privacy Policy in response to changes in technology, law, or business requirements. For any significant changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For major changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Our privacy team is available 24 hours a day, 7 days a week.