Gaming isn't just about winning—it's entertainment. 299pet wants you to always play safely and responsibly. Our responsible gaming tools and guidelines are here to help you do exactly that.
Responsible gaming means treating gaming as a form of entertainment—enjoying it within your personal limits of time and money. At 299pet, we believe that when every player games mindfully and within their means, it adds enjoyment to their life without causing harm.
Many people in Bangladesh think of online gaming as a career or their sole source of income — this is a dangerous mindset. 299pet is clear: gaming is entertainment, not a guaranteed way to earn money. That is why responsible play matters not just for you, but for your family too.
299pet provides a range of tools and guidelines to support responsible gaming. On this page, you'll learn how to set your own limits, recognize the signs of addiction, and find help when you need it.
Keep in mind: Never game with borrowed money or credit. Only spend what you can afford to lose without it affecting your daily life.
Building healthy habits is the foundation of responsible gaming. Many players don't realize when they're spending more time or money than they should. At 299pet, we recommend following a few simple guidelines:
Gaming addiction develops gradually, and many people don't realize they're getting caught up in it. Watch out for the following signs in yourself—they go against responsible gaming:
If any of the above signs appear Contact 299pet's support team right away or activate self-exclusion. You're not alone—help is always available.
299pet strictly prohibits anyone under 18 from using its gaming platform. Age is verified through KYC checks during account registration. A note to parents:
A key part of responsible gaming is having a realistic view of how gaming works. Many people believe that certain strategies or timing can improve their odds of winning—this is a misconception.
The key point: Play for the enjoyment, not the expectation of winning. Think of each session as an entertainment budget—like buying a movie ticket.
If you feel that gaming is having a negative impact on your life, do not wait — get help now. The 299pet support team is available 24/7, every day of the week, ready to assist you with self-exclusion or setting limits. Contact us by email: [email protected]
For professional mental health support, reach out to your local healthcare provider or a specialist counselor. Remember, asking for help is not a sign of weakness — it takes real courage.
1-2 times a week, within a set budget
Daily budget is sometimes exceeded
Daily budget is out of control and the family is suffering
Feeling like you need a break? Contact our support team right now to temporarily suspend your account for a set period.
If you answer "Yes" to any of the following questions, it's time to reconsider your approach to responsible gaming
Keep in mind: If you answered "Yes" to any of the questions above, take it as a warning sign. 299pet's support team can help you set limits or activate self-exclusion—don't hesitate to reach out.
We are committed to keeping you safe at all times
Set a maximum deposit limit per day, week, or month ahead of time. Once the limit is reached, 299pet automatically blocks further deposits.
Set a maximum time limit for each gaming session in advance. Once that time is up, 299pet will automatically send you an alert.
Set a limit at which your session automatically ends once you've lost a specified amount. This protects you from chasing losses under stress.
If you feel you need a break, temporarily deactivate your account for anywhere from 24 hours up to 30 days — no questions asked.
If you're experiencing long-term issues, activate self-exclusion for a period of 6 months to 5 years. Your account cannot be reactivated during this time.
Our support team is always ready to help with any responsible gaming concerns. Reach out by email—we'll listen and we'll help.
Using responsible gaming tools at 299pet is simple and straightforward
Log in to your 299pet account. If you don't have one yet, register for free.
Go to the "Responsible Gaming" section from the profile menu.
Choose the tools you need—deposit limits, session time limits, or loss limits.
Set your preferred limit amount or duration and confirm.
Lowering a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period.
For any issues, email us directly at [email protected]—we'll get back to you promptly.
Frequently asked questions about responsible gaming
Play within your limits and enjoy the experience. Register with 299pet and be part of Bangladesh's safest gaming platform.
18+ | Play Responsibly | By registering, you agree to our Terms and Conditions