299pet's Terms and Conditions – Complete Guide

1 Introduction & Applicability

299pet is an online gaming platform that provides entertainment gaming services for players in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between 299pet and its users.

By accessing the 299pet platform through our website, mobile app, or any other channel, you are considered to have automatically agreed to these Terms and Conditions. These Terms apply to all registered members and unregistered visitors alike.

If you are under 18 or do not agree with any part of these terms, please do not use any services offered by 299pet. We sincerely urge you — read the terms once before you play, and there will be no room for confusion later.

2 Account Register

When registering an account on 299pet, you are required to provide accurate and complete information. 299pet reserves the right to terminate any account created using false or misleading details.

• Each individual is allowed only a can open an account.
• Your account password and login credentials must be kept strictly confidential.
• Sharing, selling, or transferring your account to another person is strictly prohibited.
• The member is solely responsible for the security of their account.
• If you suspect unauthorized access to your account, contact 299pet support immediately.
• The mobile number and email address provided during registration must be active and belong to you personally.

3 Age Verification

You must be 18 years of age or older to participate on 299pet. This is one of our strictest rules. Keeping minors away from gaming is a social responsibility we take seriously.

299pet may request a national ID card, passport, or other government-issued document at any time to verify your age. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

If it is subsequently proven that a member used an account while under the age of 18, all transactions associated with that account will be voided and any deposited funds will not be refunded.

4 Deposits & Payment

299pet accepts deposits via Mobile Banking, Nagad, Rocket, and local bank transfers. All transactions are processed in Bangladesh Taka (BDT).

• The minimum deposit amount is BDT 200 (two hundred taka).
• The maximum deposit limit may vary depending on the payment method.
• Once a deposit is confirmed, it will be credited to your wallet instantly.
• You must use a payment method registered in your own name when making a deposit.
• Funds sent from a third-party account are not accepted and will be returned.
• Keep a record of the correct reference number for every transaction.

299pet does not charge any hidden fees or service charges. However, your bank or mobile financial service provider may apply their own charges, for which 299pet bears no responsibility.

5 Withdrawal Policy

Withdrawals on 299pet are straightforward and transparent. Members may withdraw their winnings at any time, provided the following conditions are met.

• Full account verification (KYC) must be completed before a withdrawal can be processed.
• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit or to your own verified account.
• Withdrawals will not be approved until the bonus wagering requirement has been met.
• 299pet reserves the right to temporarily hold withdrawals in cases of suspicious activity.

6 Bonus Terms & Conditions

299pet offers a variety of bonuses, each with its own specific terms that you should review before claiming. The general bonus rules that apply across all offers are outlined below.

• The welcome bonus is available to first-time depositors only.
• Most bonuses come with a wagering requirement, typically ranging from 15x to 30x the bonus amount.
• Bonuses cannot be withdrawn as cash until the wagering requirement has been fulfilled.
• Claiming bonuses on multiple accounts from the same household or IP address is prohibited.
• Bonus validity is typically 7 to 30 days; any unused bonus expires at the end of this period.
• If bonus abuse is established, the associated winnings and bonus will be forfeited.

7 Gaming Rules

Every game on 299pet is conducted fairly. We work with world-class game providers that use RNG (Random Number Generator) technology, which ensures that all game outcomes are entirely random and never predetermined.

• If a technical error causes an abnormal game outcome, that round may be voided.
• If your internet connection is lost during a game, the session will resume from its last saved state.
• The minimum and maximum bet limits for each game are clearly displayed in the game lobby.
• In Live Casino games, the dealer's decision is final.

8 Prohibited Activities

The following activities are strictly prohibited on 299pet. Violating these rules will result in permanent account closure and may lead to forfeiture of the account balance.

• Creating multiple accounts (multi-accounting).
• Playing games using bots, automated software, or artificial intelligence.
• Attempting to hack or gain unauthorized access to the gaming system.
• Collecting or sharing other members' personal information.
• Attempting to abuse bonuses or gain advantages through fraudulent means.
• Using the platform for money laundering or processing illegal funds.
• Misconduct, threats, or harassment toward other members.
• Creating or operating an account under a false identity.

9 Responsible Gaming

299pet believes gaming should be a fun form of entertainment — not a source of income. We are deeply committed to responsible gaming and have put in place a range of measures to protect our members.

• Members can set their own daily, weekly, or monthly spending limits.
• Self-exclusion (voluntary break) is available for periods ranging from 7 days to 6 months.
• If you notice signs of gaming addiction, our support team is available to provide free guidance.
• Parents and guardians are advised to use parental controls to prevent underage access.

To learn more about responsible gaming, please visit our Responsible Gaming Visit the page.

10 Privacy & Data Protection

299pet takes your personal information seriously. We protect all your data using SSL 256-bit encryption. For full details on how we collect, use, and store your information, please refer to our Privacy Policy Available on the page.

• Your personal information is never sold to third parties.
• Information may be disclosed to authorities when required by law.
• Documents collected for account verification are stored on secure servers.

11 Account Closure & Suspension

299pet reserves the right to temporarily or permanently suspend your account under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Upon suspicion of fraudulent or deceptive activity.
• If age verification has not been completed.
• Upon order of a court or regulatory authority.
• If the account has been inactive for an extended period (more than 12 months).

You may also voluntarily close your account at any time. In that case, any remaining wallet balance (excluding bonuses) will be returned to you.

12 Terms Change Policy

299pet reserves the right to update or modify these Terms and Conditions, in whole or in part, at any time. Members will be notified in advance of any significant changes via their registered mobile number or email.

Continued use of the platform after any changes takes effect constitutes your acceptance of the updated terms. The date of the latest update is always displayed at the top of this page.